Refund policy

Refund & Returns Policy

Last updated: July 30, 2026

At SERİSSHON LTD, we want you to be happy with your purchase. If you are not completely satisfied with your order, we are here to help.

1. Returns

You have the right to cancel your order and return eligible products in accordance with applicable UK consumer protection laws.

For most online purchases, you may cancel your order within 14 days of receiving your goods, without giving a reason.

After notifying us of your cancellation, you generally have a further 14 days to return the goods to us.

To be eligible for a return, the product should be returned in a condition that allows us to assess it properly. Where reasonably possible, please return the item in its original packaging together with any accessories, manuals or other items supplied with the product.

You may be responsible for the direct cost of returning an item unless the item is faulty, damaged, incorrect, or we have agreed otherwise.

2. Faulty, Damaged or Incorrect Items

If your order arrives damaged, defective, faulty, or different from what you ordered, please contact us as soon as possible.

Please include:

Your order number
A description of the issue
Photographs or video showing the problem, where appropriate

We will review the issue and, where applicable, offer an appropriate remedy such as a replacement, repair, or refund in accordance with your legal rights.

3. Refunds

Once we receive and inspect your returned item, we will process your refund where applicable.

Approved refunds will generally be issued to the original payment method used for the purchase.

Where you exercise your statutory cancellation rights, we will refund the applicable amount within the timeframe required by applicable law.

Unless otherwise required by law, we may withhold reimbursement until we have received the returned goods or you have provided evidence that the goods have been returned.

4. Original Shipping Costs

Where you cancel an eligible order under your statutory cancellation rights, we will refund the standard delivery charge you originally paid, where required by applicable law.

If you selected a more expensive delivery option than our standard delivery service, the additional cost may not be refundable.

5. Return Conditions

Products should be handled with reasonable care while they are in your possession.

You may inspect a product in the same way you would reasonably be able to inspect it in a physical shop. However, if the product has been handled beyond what is reasonably necessary to establish its nature, characteristics and functionality, we may be entitled to make a deduction from the refund where permitted by law.

Certain products may be excluded from cancellation rights where an applicable legal exception applies.

6. How to Request a Return or Refund

To request a return or refund, please contact us before sending anything back.

Please email:

serisshon@gmail.com

Please include:

Subject: Return / Refund Request – [Order Number]

And provide:

Full name
Order number
Date of purchase
Product name
Reason for the return, if applicable
Photos or videos if the item is damaged or defective

We will provide further return instructions where necessary.

Please do not send products back to the address below without first contacting us.

7. Non-Returnable Items

Some products may not be eligible for cancellation or return where an applicable legal exception applies, including certain goods that are:

Made to your specifications or clearly personalised
Sealed goods that are not suitable for return for health or hygiene reasons once unsealed, where applicable
Goods that become inseparably mixed with other goods after delivery
Other goods falling within a statutory exception under applicable law

This does not affect your statutory rights regarding faulty, defective, damaged or incorrectly supplied goods.

8. Late or Missing Refunds

If you have been notified that your refund has been processed but you have not received it yet, please:

Check your bank account or payment account.
Contact your card issuer or payment provider.
Allow additional processing time where applicable.

If you still have not received your refund, contact us at:

serisshon@gmail.com

9. Exchanges

If you would like to exchange an item, please contact us at serisshon@gmail.com before returning the product.

Depending on availability and the circumstances of your request, we may offer an exchange or another appropriate remedy.

10. Your Statutory Rights

Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection legislation.

If a product is faulty, not as described, not fit for purpose, or otherwise does not meet your legal rights, you may have additional remedies under applicable law.