Shipping policy

Shipping Policy

Last updated: July 30, 2026

At SERİSSHON LTD, we aim to make your shopping experience as simple and enjoyable as possible. This Shipping Policy explains how we process and deliver orders placed through serisshon.com.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed during weekends or public holidays may begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email where tracking information is available.

During periods of particularly high order volume, promotions or holidays, processing times may take slightly longer.

2. Delivery Times

Estimated delivery times may vary depending on your destination and the shipping method available at checkout.

Estimated delivery times are provided for guidance only and are not guaranteed unless expressly stated otherwise.

Delivery may take longer due to circumstances outside our reasonable control, including:

Carrier delays
Customs processing
Weather conditions
Public holidays
Transportation disruptions
Incorrect or incomplete delivery information
Unforeseen logistical or operational delays

3. Shipping Costs

Available shipping options and applicable shipping charges will be displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or other delivery offers. Where applicable, the terms of the promotion will be displayed on our website or during checkout.

4. Tracking Information

Where tracking is available, you will receive tracking information by email after your order has been dispatched.

Please allow some time for the tracking information to become active after the parcel has been handed to the carrier.

If your tracking information has not updated for an extended period, please contact us at:

serisshon@gmail.com

5. Delivery Address

Please ensure that your shipping address is complete and accurate before placing your order.

SERİSSHON LTD is not responsible for delays, failed deliveries or additional delivery costs caused by incorrect, incomplete or outdated shipping information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at serisshon@gmail.com.

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

6. Customs, Duties and Import Taxes

For international orders, the destination country may impose customs duties, import taxes, VAT or other charges.

Where applicable, these charges may be the responsibility of the recipient unless otherwise stated during checkout.

Customs procedures and charges vary by country and are outside our control.

Customers are responsible for ensuring that they understand any applicable import requirements in their country.

7. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at:

serisshon@gmail.com

When contacting us, please provide:

Your full name
Order number
Shipping address
Tracking number, if available

We will review the delivery status and work with the relevant shipping provider where appropriate.

Please note that delivery estimates are not guarantees, and some delays may occur due to circumstances beyond our reasonable control.

8. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the packaging and product where appropriate.

If your parcel appears to have been lost during transit, please contact us so that we can investigate the matter with the relevant shipping provider.

Where applicable, we will work with the carrier to determine the appropriate resolution in accordance with applicable law.

9. Incorrect or Damaged Items

If you receive an item that is incorrect, damaged or defective, please contact us at:

serisshon@gmail.com

Please include your order number and photographs or other relevant information where possible.

We will review the situation and, where appropriate, arrange a replacement, refund or other suitable remedy in accordance with our Refund & Returns Policy and your statutory rights.

10. Delivery Attempts

If a carrier attempts delivery and the package cannot be delivered because the recipient is unavailable or the delivery information is incorrect, the carrier may attempt redelivery, leave the package in a designated location, or return it to the sender depending on the carrier's procedures.

If an order is returned to us because it could not be delivered due to incorrect information or failure to accept delivery, additional shipping costs may apply to resend the order, where permitted by law.

11. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions.

If we are unable to ship an order to your destination after the order has been placed, we will contact you and, where applicable, provide an appropriate refund.